Head of Product Experience
Problem: Credit providers face challenges in rationalizing all data around customers who bail during a loan process request, leading to a lack of insights into customer pain points and increased churn.
Solution: The Equifax platform provides a solution to credit providers, enhancing the view for agents, admins, and sales teams on customer interactions and data to facilitate insights into customers’ loan process issues. The platform allows credit providers to better attend to their customers by identifying pain points and addressing them promptly, reducing churn and improving customer experience. This solution enables credit providers to make informed decisions and improve their loan process for customers.
Problem: Customers face challenges in accessing Costco Tire Center through web and mobile platforms, leading to inconvenience and difficulty in managing tire service appointments and sales.
Solution: The Costco Tire Center provides an integrated system on both web and mobile platforms, allowing customers to manage all their tire service needs, including scheduling appointments, making purchases, and applying for discounts and other incentives. The platform provides a better way for customers to access Costco Tire Center, improving convenience and ease of use for customers. This solution enables customers to manage their tire service needs more efficiently and effectively, improving their overall experience with Costco Tire Center.
Description
As the leader of UST’s UXD global digital practice, my team of 11 talented UI designers and information architects and I built everyday life solutions in the hands of millions of users for global clients like Anthem, Albertson’s, Costco, Experian, and Equifax. Using user-centered design and effective cross-functional collaboration, we consistently delivered impactful and scalable solutions that left a lasting impact on our clients and their users.
Showcase use cases include:
COSTCO, and EQUIFAX (more at the UXD Site)